Latest update: 05/30/2024

Thank you for choosing DV Pay. We highly value your trust and are dedicated to safeguarding the privacy and security of your personal information. The information you share with us enables us to deliver excellent service and ensure a positive experience for you. We are fully committed to protecting all the personal data we collect and ensuring its proper handling.

This privacy policy outlines how we collect, use, process, and disclose your personal data in relation to your usage of DV Pay and its payment services. It applies to all websites, platforms, and services operated by us. We kindly request that you read the privacy policy in its entirety.

Types of Data collected

DV Pay collects various types of personal data, either directly or through third parties. These include email addresses, cookies, usage data, usernames, pictures, website information, language preferences, and cryptocurrency wallet data (such as addresses, assets, tokens, and balances).

For a comprehensive overview of the personal data collected, please refer to the dedicated sections in this privacy policy or the explanatory texts displayed prior to data collection. The User may provide personal data voluntarily or, in the case of usage data, it may be collected automatically during the use of this Application. Unless otherwise specified, all data requested by this Application is mandatory. Failure to provide this data may prevent us from providing our services. In cases where certain data is identified as non-mandatory, Users have the freedom to choose not to provide such data without affecting the availability or functionality of the service. Users who are unsure about which personal data is mandatory can reach out to the Owner. The use of cookies or other tracking tools by this Application or third-party service providers employed by this Application is intended to fulfill the User's requested service, along with other purposes described in this document and the available Cookie Policy.

Users are responsible for any third-party personal data obtained, published, or shared through this Application. By doing so, Users confirm that they have obtained the necessary consent from the third party to provide their data to the Owner.

Use of Collected Personal Information

The personal information we collect through our Sites and Services is used for the purposes outlined in this policy or disclosed to you in other ways. Some examples of how we use personal information include:

  • Operating and enhancing our Sites and Services
  • Responding to your inquiries, comments, and providing customer support
  • Processing transactions and sending related information (confirmations, receipts, invoices, etc.)
  • Verifying your identity, preventing fraud, and complying with money transmission laws
  • Resolving disputes, collecting fees, and troubleshooting issues
  • Informing you about new contests, promotions, rewards, upcoming events, and other news related to DV Pay and our partners
  • Linking or combining personal information obtained from third parties to better understand your needs and provide improved service
  • Cookies

Our Services utilize cookies to differentiate you from other users, providing you with a better experience and allowing us to enhance our Services.

Purposes of Data Processing

The User's Data is collected for various purposes, allowing the Owner to provide its services, fulfill legal obligations, respond to enforcement requests, protect its rights and interests (as well as those of Users or third parties), detect malicious or fraudulent activity, and perform the following actions:

  • Contacting the User
  • Analytics
  • Managing contacts and sending messages
  • Advertising
  • Displaying content from external platforms
  • Traffic optimization and distribution
  • Remarketing and behavioral targeting
  • User database management
  • Managing support and contact requests
  • Interaction with live chat platforms
  • Interaction with support and feedback platforms
  • Interaction with external social networks and platforms
  • SPAM protection
  • Tag Management
  • Registration and authentication
  • Managing landing and invitation pages
  • Hosting and backend infrastructure
  • Data transfer outside the EU
  • Backup saving and management
  • Handling payments

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. If you are a resident of California (USA) you have certain data protection rights, covered by CPPA, CalOPPA.We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

User Rights

  • Users have the following rights regarding their processed Data:
  • Withdraw their consent at any time
  • Object to the processing of their Data
  • Access their Data
  • Verify and request rectification of their Data
  • Restrict the processing of their Data
  • Request the erasure of their Data
  • Receive their Data and have it transferred to another controller
  • Lodge a complaint with their competent data protection authority

These rights can be exercised by Users at any time. If you would like to exercise any of these rights, please contact us using @dv_pay_bot. Details about the right to object to processing Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification.

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Sharing Personal Information

We may share your personal information in the following circumstances:

  • With the person or company involved in the transaction, either as the payer or recipient, for transaction processing purposes.
  • With payment processors, banks, and other entities in the financial system to facilitate transaction processing and account maintenance.
  • With third parties integrating DV Pay services into their sites and applications, limited to your unique user ID and without sharing any personal information.
  • With third-party vendors, consultants, and service providers who assist us in fraud prevention, identity theft protection, and security auditing.
  • To third-party identity verification services for the purpose of identity verification.
  • With credit bureaus, as permitted by law, for reporting account information.
  • To comply with legal obligations, respond to lawful requests and legal processes, protect the rights and property of DV Pay and its users, enforce our terms, policies, and guidelines, or protect personal safety in emergencies.
  • In the event of a merger, sale of company assets, financing, or acquisition of our business by another company.
  • With your consent or direction.
  • Additionally, we may share aggregated or anonymized information that does not directly identify you.
  • Security of Your Personal Information
  • DV Pay implements measures to safeguard your personal information and prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Third-Party Services

Our Services may contain links to third-party services. If you click on those links, you will leave our Service. As we do not operate those sites, applications and services, we cannot take responsibility for the privacy practices of the entities that operate them. We recommend that you consistently check the privacy policies of every site. As a kind reminder, Our Privacy policy concerns only our products.

Changes to This Policy

DV Pay may change this Policy from time to time. If we make any changes to the Policy, we will change the “Last Updated” date above.

© 2023 Mayfair Trust Group Limited All rights reserved.